Returns and Refunds

Return window

If you're not satisfied with your order, you have 30 days from purchase to return it. A receipt or proof
of purchase is required to complete a return.

How to start a return

1. Contact us at hello@craft-resin.com and let us know you'd like to return your order.
2. We'll email you a Return Authorisation Form to fill out and include with your return.
3. Send the item back to the appropriate address for your region (below).
4. Once we receive and inspect the return, we'll email you to confirm and let you know whether your refund has been approved.

Return shipping costs

Return shipping is the responsibility of the customer — we're not able to cover return shipping fees. If
you're returning an item of significant value, we'd recommend a trackable shipping service, since we can't
guarantee receipt of items sent without tracking.

Damaged or incorrect items

If you unpack your order and find it damaged or incorrect, please contact us as soon as possible so we can
arrange a replacement or return at no cost to you — this is different from a standard change-of-mind return.

Return addresses by region

UK:
Craft Resin / Return
1 Monks Drive
London, W3 0EG
United Kingdom

US:
Craft Resin / Return
13744 Excelsior Dr.
Santa Fe Springs, CA 90670
United States

EU (Germany):
Craft Resin / Return
Walter-Geerdes-Str. 14
28307 Bremen
Germany

Please include your full name and order number inside the box with your return.

Refund timing

Once your return is approved, your refund is processed to your original payment method. If it doesn't appear
right away, please allow a few business days for it to post — refund processing times can vary by bank or
card provider. If it's been longer than expected, check with your bank or card company first, then reach out
to us if it still hasn't appeared.

Related articles

• Delivery Timeframes and Order Tracking
• What's Included in the Kit?