Ensuring Safe and Speedy Delivery for DIY Home and Garden Improvement
Craft Resin is a leading brand in the DIY home and garden improvement industry. We take pride in providing our customers with high-quality products and exceptional service. As part of our commitment to customer satisfaction, we strive for a safe but speedy delivery on all orders.
Fast Delivery, Guaranteed Satisfaction
At Craft Resin, we understand the excitement of receiving your order promptly. That's why we make every effort to ensure that your items reach you as quickly as possible. In most cases, orders are delivered within a couple of days. However, please allow 3-5 working days for deliveries to account for any unforeseen circumstances.
Factors Affecting Delivery Time
Various factors, such as your location, can influence the speed of delivery. While we work diligently to minimize any delays, it's important to note that the ongoing pandemic has had an impact on the world of logistics. As a result, there may be occasional disruptions in the delivery process. We kindly request your understanding and patience during these challenging times.
Investigation and Refund Process
If you encounter any issues with an undelivered item, we kindly ask that you wait until the 3-5 working day window has elapsed before contacting us. Due to the unpredictable nature of delivery services, we can only investigate undelivered items after this timeframe. Rest assured, we will do our best to resolve the issue promptly.
In the event that an item is not delivered within the expected timeframe, we offer two options for resolution: a refund or a replacement. Please note that we can only process these requests after the 5 working days have passed.
Stay Informed with Delivery Notifications
Once your item(s) have been dispatched, you will receive a delivery notification email. We understand that sometimes these emails may end up in your junk or spam folders. If you can't locate the notification in your inbox, please check these folders to ensure you stay informed about your delivery.
Accuracy is Key
To avoid any delivery complications, we kindly request that you carefully enter your delivery details during the checkout process. Once an order has been placed and processed, making changes to the delivery information becomes challenging. Therefore, it is crucial to double-check the accuracy of your details before clicking the proceed button.
Contact Us for Shipping Inquiries
We understand that you may have questions or concerns regarding shipping. Our dedicated customer support team is here to assist you every step of the way. If you need any clarification or assistance with your delivery, please don't hesitate to contact us. We are more than happy to help.
At Craft Resin, we are committed to providing you with an exceptional shopping experience. From high-quality products to safe and speedy delivery, we strive to exceed your expectations. Shop with confidence and transform your DIY home and garden projects with Craft Resin.